Privacy Policy
Effective Date: June 25, 2026
At General Handyman Group, we are committed to protecting the privacy of our customers, technicians, and website visitors. This Privacy Policy describes how we collect, use, store, and share personal information obtained through our website, mobile applications, and payment systems.
1. Information We Collect
To provide high-quality maintenance and repair services, we collect the following categories of information:
- Contact Information: Your full name, telephone number, and email address.
- Location Information: The service address where repairs will be performed. When using our mobile application, with your explicit permission, we may collect precise GPS coordinates to allow technicians to route to your home and share their arrival status.
- Job Details: Service requests, scheduled dates, notes, and photos you upload of the items requiring repair.
- Financial Information: Payment tokens. We do not collect or store raw credit card details on our servers. All credit card inputs are captured directly by our third-party payment processor, Stripe.
2. How We Use Your Information
We use the collected information for the following business purposes:
- Scheduling, coordinating, and executing handyman service requests.
- Allowing technicians to locate and navigate to job sites in real-time.
- Processing secure card payments and issuing transaction receipts.
- Providing customer support and sending service notifications via SMS or push alerts.
- Complying with applicable tax, legal, and financial reporting guidelines (including IRS Form 1099-K).
🔒 PCI-DSS Cardholder Protection: All credit card transactions are processed securely under PCI-DSS compliance using Stripe Elements. No raw credit card number, expiration date, or CVV code is ever stored or transmitted through our local databases.
3. Sharing of Information
We share information only under the following conditions:
- With Technicians: The assigned technician receives your name, phone number, address, and uploaded photos to complete the scheduled service.
- With Service Providers: Secure payment processors (Stripe) and map service providers (OpenStreetMap) receive necessary inputs to process transactions and map locations.
- Legal Compliance: We may disclose information if required by law, subpoena, or to protect the safety and rights of our clients.
We do not sell, rent, or trade your personal data to marketing companies or third-party advertisers.
4. Data Security and Retention
Your information is stored in secure hosting environments using industry-standard encryption protocols. We retain personal data for as long as your account remains active or as required to fulfill tax, regulatory, or auditing obligations.
5. Account Deletion and User Rights
You have the right to access, correct, or request the deletion of your personal data at any time. Under Google Play and Apple App Store compliance guidelines, you may request the deletion of your account and purge all associated personal history.
To request account and data deletion, please contact our support team at admin@generalhandymangroup.com. We will verify your identity and permanently delete your account history within 30 days, except where data must be retained for active legal or tax auditing purposes.
Terms of Service
Last Updated: June 25, 2026
Welcome to General Handyman Group. By using our website, mobile application, and booking platform, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
1. Scope of Service
General Handyman Group operates a scheduling platform connecting residential and commercial properties with professional, independent handyman technicians. We provide scheduling, task management, payment collection, and customer support services. The individual technician is responsible for the actual performance of the physical labor.
2. Estimates and Billing
- Hourly Rates: We charge transparent hourly rates depending on the service category (plumbing, electrical, moving, etc.). You see and agree to these rates before booking.
- Minimum Hours: All bookings are subject to a **minimum of 2 hours** of billable labor.
- Final Billable Time: The technician utilizes a digital work timer to record start and pause times. The final bill is calculated based on this recorded time, rounded to the nearest minute, subject to the 2-hour minimum.
3. Payment Terms and Authorization
To schedule a booking, you must provide a valid credit or debit card. By confirming your booking, you authorize General Handyman Group to store your card credentials securely via Stripe. You authorize a charge to your card upon completion of the service based on the actual hours logged plus any approved material expenses or optional tips.
4. Material Purchases
If the technician must purchase parts or materials from a local hardware store to complete your job, you will be billed for the exact cost of the materials. Technicians will request your verbal or written approval before purchasing materials exceeding $50.00.
5. Limitation of Liability
General Handyman Group is licensed and insured. However, we are not liable for pre-existing structural issues, cosmetic damage caused by normal wear and tear, or work delayed by unforeseen weather or supply conditions. All technicians undergo criminal background checks and professional skills verification to protect your safety.
Refund & Cancellation Policy
Effective Date: June 25, 2026
We strive for complete satisfaction on every job. This policy outlines customer rules for cancelling services and receiving refunds or adjustments on processed payments.
1. Cancellation Policy
We respect our technicians' schedules. When you book a technician, that time slot is reserved exclusively for you.
- Notice Required: You may cancel or reschedule a booking free of charge up to **2 hours before** the scheduled arrival time.
- Late Cancellation Fee: Cancellations made less than 2 hours before the appointment, or situations where the technician arrives but is denied entry/unable to access the property, will incur a flat fee of **$50.00** to compensate the technician's travel time and lost slot.
2. Refund Guidelines
Since we collect payments only *after* the job is marked complete, you have the opportunity to inspect the work with the technician. If you believe there was a billing error or quality issue, the following terms apply:
- Overcharges / Billing Errors: If the technician logged incorrect hours or mistakenly added extra fees, we will verify the digital work timer and issue a partial refund for the difference immediately.
- Work Quality Issues: If you are unsatisfied with the quality of the repair, you must notify us at admin@generalhandymangroup.com within **48 hours** of job completion. We will send a senior supervisor or independent technician to inspect the work and, if a defect is verified, we will repair it at no cost or issue a refund.
- Tips: Optional tips provided to technicians are processed directly to them and are non-refundable once authorized.
3. Processing of Refunds
Approved refunds are processed immediately back to the original card used at booking. Depending on your bank or credit card provider, the funds will appear back in your account within **3 to 5 business days**.
⚠️ Chargeback Disclosures: Filing a fraudulent chargeback or dispute with your card company before contacting us will result in permanent suspension from the General Handyman platform and may be referred to legal collection services for unpaid balances.